Thank you for shopping with . By placing an order through our site, you agree to the terms outlined below. These policies are designed to provide transparency about refunds and returns, and they apply to customers in the United States.
Change of Mind Returns
If you change your mind about a purchase, you can return it within 14 days of receiving the item. You may choose between a store credit or a refund, which will be processed to the original payment method.
Conditions for a Change of Mind Return:
- The item must be in ‘as-new’ condition, meaning it cannot be:
- Faulty, assembled, used, damaged, altered, washed, or laundered.
- The item must be returned in its original packaging, securely packed to avoid damage during transit. Returns that fail to meet these criteria may not be accepted, and return shipping costs will be your responsibility.
Exchanges
We accept exchanges for the following reasons:
- Damaged items
- Incorrect product
- Incorrect size
- Defective items
For exchanges, please contact us at or SMS us at .
Refund or Replacement Eligibility
To qualify for a refund or replacement:
- Timeline: Submit your request within 14 days of receiving the item.
- Inspection: Each product undergoes careful inspection before delivery, but errors may occur. Eligible reasons for refunds or replacements include:
- Flawed products
- Poor-quality printing
- Items differing materially from the design shown on our website
- Incorrect product type, size, color, or printing content
Note: Orders are custom-printed and not eligible for returns due to fit or preference issues. Use the size chart provided on each product page to ensure the right fit.
Ineligible Items for Return
The following items cannot be returned for a “Change of Mind”:
- Personalized items
- Gift cards
- Products purchased for commercial or non-domestic use
Process for a “Change of Mind” Return
- Contact Customer Care: Email with photographs of the item and its packaging to verify the condition.
- Approval and Return: Upon approval, ship the item back securely. Once we receive and confirm its condition, we will issue a refund or store credit, as per your choice.
Incorrect Item Delivered
If you receive an incorrect item:
- Contact Customer Care within 14 days of delivery.
- Include photographs of the incorrect item.
- We will:
- Send the correct item
- Arrange for the incorrect item to be collected at our expense
Cancellations
- Orders can be canceled within 24 hours for a full refund.
- Cancellations after this period may be processed as a “Change of Mind” return.
Damaged or Defective Items
If your item arrives damaged or defective, contact us at with:
- Your order number
- A description of the issue
- A photo or video of the damage
We will provide a voucher refund, and the product does not need to be returned.
Missing Packages
Our delivery times are 3–7 business days. If your item has not arrived within 10 days:
- Contact us at
- We will issue a full refund, and you can keep the item if it arrives later.
Return Shipping Costs
- Defective Items: Customers are responsible for coordinating with the carrier and paying shipping costs for returning defective products.
- Change of Mind Returns: Customers must cover the shipping cost for returning items. Products must be in original condition with manufacturer labels intact.
Return Methods
- Returns and exchanges can be made via shipping or at the store located at .
Restocking Fee
No restocking fee is applied to returns.
Full Refund Scenarios
You are eligible for a full refund if:
- Duplicate orders are placed (we will cancel and refund one for you).
- Your item(s) has not been received within 10 days.
- You received a damaged or faulty item. Replacement orders are prioritized, and returns are not required.
Refunds
Once your return is received and inspected, we will notify you of the refund status. Approved refunds will be processed to your original payment method within 1–5 business days.
Contact Us
If you have any questions or need assistance, please contact us via:
- SMS:
- 🏠 Address:
- 📧 Email:
We appreciate your understanding and hope you enjoy shopping with !